What It Looks Like From the Inside
The best way to understand what working with me is actually like is to hear from the people who've experienced it — executives who've been coached, teams that have been rebuilt, and founders who needed a true operational partner.
From an executive coaching client
“You gave me clarity and confidence to move forward. The more clarity you have, the more confidence you have, the more effectively you can communicate.”
— Executive Coaching ClientFrom a client support team member, after a department overhaul
"When I think of the difference between a leader and a boss, I think of Jennifer. She led our team by listening, collaborating, building and inspiring. Jennifer was able to provide the tools needed to become better and grow with her top-notch confidence building. Through her leadership, we were able to change from closed door, self-reliant individuals to a collaborative team that works together. I will always consider Jennifer more than a previous boss; she will continue to be a leader and personal mentor."
— Client Support Staff MemberFrom an HR Executive, following a fractional COO/EOS Integrator engagement
"I had the pleasure of partnering with Jen as a Fractional COO/EOS Integrator, and I can confidently say she is a transformative force in any organization she engages with. Jen brings a no-nonsense, results-driven approach, but her ability to view an organization holistically and tackle complex challenges methodically is where she truly shines.
Her recent executive coaching certification has only amplified her impact, allowing her to guide leaders through their toughest challenges with insight and empathy. During our collaboration, Jen adeptly identified core issues, streamlined operations, and significantly improved the client's P&L.
While her initial impression may be one of firm resolve, Jen's warmth, empathy, and genuine dedication to her partners quickly become apparent. She doesn't just drive results — she invests in the people she works with, championing their success every step of the way."
— HR ExecutiveFrom a national department store inventory executive, on a years-long cross-company partnership
"Jennifer Cusano and I met when she was a customer service manager of a supplier and I was an inventory manager for a 280-store company. As you can imagine, there were plenty of opportunities for successes and setbacks. She was always available, could think on her feet and stay calm when unplanned situations developed. She was very adept at interacting with all levels of our organization.
I always admired Jennifer's integrity. She was able to be a champion for both our company and her own. I trusted her completely and knew she would be truthful in any situation.”
— National Department Store ExecutiveOne more, from someone who knows her well…
From a company president and founder, after 12 years working alongside Jen
Infinitely Optimistic
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Competitive
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Fearless
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Caring
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Obstacle Climber
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Decisive
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Intelligent
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A Force
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Infinitely Optimistic + Competitive + Fearless + Caring + Obstacle Climber + Decisive + Intelligent + A Force +
